Refund policy

Returns Policy

We want our customers to be satisfied with their purchase. If you decide that the furniture is not suitable, you may return it within 14 calendar days of delivery.

To start a return, you can contact us at seepia.furniture@gmail.com including the proof of purchase. The delivery details will be confirmed once your return is approved.

Please note the following conditions:

- The customer is solely responsible for arranging and covering the cost of returning the furniture to us.
- All returned furniture must be adequately packaged for transportation. The sofa, including the main body, cushions, pillows, and any other components, must be fully wrapped and protected to prevent exposure to dust, dirt, moisture, damage, or contamination during transit.
- Returned items must be received in the same condition as when they were delivered. Any new damage, stains, odors, pet hair, excessive wear, marks, tears, scratches, or other defects not present at the time of sale will be assessed upon inspection.
- The customer will be responsible for the cost of repairing, restoring, cleaning, or compensating for any reduction in value resulting from such damage or deterioration. These costs will be deducted from any refund due.

Please consider your purchase carefully before arranging a return. Return transportation costs, mandatory cleaning charges, and any applicable deductions for damage or loss of value may significantly reduce the amount refunded.

By purchasing from us, you acknowledge and accept these return conditions.

Refunds

 
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at seepia.furniture@gmail.com.